Recent Articles
Why All Businesses Benefit from RLM Managed Print Services
While we continue to await the arrival of the paperless office, printed documents remain an integral part of workflows in most companies. In fact, depending on who you ask, office printing volumes are not only failing to decline sharply but are actually increasing in certain [...]
4 Things to Say to an Angry Customer
Here are four things you should say to an angry customer to make things right by them. “You have a right to be upset.” Expressing sympathy toward an upset customer lets them know you understand where they are coming from and why they are upset, validating [...]
Getting the Most out of Your Document Management Solution
While all document management solutions are not the same, there are best practices you can apply to each of them to help get the most out of the one you choose. Know your documents, processes, and workflows — To ensure your document management solution is properly [...]
Turn Clients Into Advocates through Online Reviews
Word-of-mouth is one of the most powerful forms of advertising at the disposal of small businesses. Online reviews serve as digital ‘word-of-mouth,’ providing customers a way of passing along their opinion of a business to a vast amount of prospective new clients. Being proactive and [...]