4 Things to Say to an Angry Customer
Here are four things you should say to an angry customer to make things right by them. “You have a right to be upset.” Expressing sympathy toward an upset customer lets [...]
Getting the Most out of Your Document Management Solution
While all document management solutions are not the same, there are best practices you can apply to each of them to help get the most out of the one you [...]
Turn Clients Into Advocates through Online Reviews
Word-of-mouth is one of the most powerful forms of advertising at the disposal of small businesses. Online reviews serve as digital ‘word-of-mouth,’ providing customers a way of passing along their [...]
Laser vs. Inkjet: Which Printer Is Best for Your Needs?
Selecting a new printer for your office requires some homework on your part, as there are a number of factors that need to be taken into consideration. First and foremost—before [...]