4 Things to Say to an Angry Customer
Here are four things you should say to an angry customer to make things right by them. “You have a right to be upset.” Expressing sympathy toward an upset customer lets [...]
Getting the Most out of Your Document Management Solution
While all document management solutions are not the same, there are best practices you can apply to each of them to help get the most out of the one you [...]
Turn Clients Into Advocates through Online Reviews
Word-of-mouth is one of the most powerful forms of advertising at the disposal of small businesses. Online reviews serve as digital ‘word-of-mouth,’ providing customers a way of passing along their [...]
Laser vs. Inkjet: Which Printer Is Best for Your Needs?
Selecting a new printer for your office requires some homework on your part, as there are a number of factors that need to be taken into consideration. First and foremost—before [...]
The Importance of Effective Time Management in Business
Effective time management makes it possible for you to work smarter so you can get more done in a workday without adding hours to it. By organizing your day and [...]
Mitigating Security Risks Presented by Your Office Printer
Modern multifunction printers (MFPs) are equipped with internal hard drives, just like a computer. These hard drives capture and store the information from all of the documents that they process. [...]
Creating a More Collaborative Workplace through Unified Communications
Working away from the office is not a new concept. The travelling salesperson has long been a part of business, often spending long periods of time on the road and [...]
Why MPS Plays an Instrumental Role in So Many Organizations
Managed Print Services (MPS) is the outsourced management of a company’s imaging devices—including printers, copiers, fax machines, and scanners—to a verified managed services provider. After assessing a company’s print infrastructure, [...]
Cost-effective Strategies to Grow Your Business
One of the simplest ways to spread the word and expose potential customers to your product or service is by giving some of it away. It’s a way of coercing [...]
Can Your SMB Afford to Pay a Ransom?
Odds are, your company is more likely than not to be targeted by cybercriminals, according to “The State of Endpoint Security Today,” an independent study of 2,700 mid-sized companies in [...]