For over 30 years R.L. Mark have endeavored to live up to our slogan: The Hallmark of Excellence. One of our strategies in doing so has been our careful selection of the manufacturing partners with whom we choose to work. We are proud to announce therefore that KYOCERA Document Solutions who we have worked with since 1987 were recently named Most Reliable Colour Copier Brand in the industry by the experts at Keypoint Intelligence – Buyers Lab (BLI).
Every KYOCERA Device Scored a Perfect 10
BLI factored in data from 2012 to 2018, reviewing hundreds of machines. They looked at all devices in the A3 color line-up, calculating misfeeds, service calls, and total tested impressions. KYOCERA emerged the clear winner, with BLI calling the company’s line a “shoo-in.” “All of KYOCERA’s color MFP’s demonstrated excellent reliability, with every device scoring 10 out of 10,” noted George Mikolay, Associate Director of Copiers/Production for Keypoint Intelligence – Buyers Lab. “With a low misfeed rate and zero service interventions required, KYOCERA color MFPs are designed to keep users productive.”
Reliability Across the Entire Line
This award is part of an entirely new category of awards for BLI, who typically evaluate individual devices. The new award provides customers with a unique perspective on the overall brand they choose by evaluating the full line of every manufacturer’s devices over the long term (6 years in this case) before naming the winner; the next series of awards will not be presented until 2021.
Partners in Excellence
“Reliability is a component of Integrity, a Core Value at R.L. Mark & Company and it is foundational to the long-term business relationships which we seek to build with our customers. Kyocera help us do this with their reliable products, allowing us to focus our attention on the service disciplines, systems and software that make our customer experiences second to none” stated Chairman and Founder of R.L. Mark & Co. Ltd., Richard Mark. He further stated that, “this award measures reliability over a six-year period and confirms what we have known for a very long time; Kyocera’s equipment is extraordinarily reliable and as the award indicates they are the “Best in the Industry”. We congratulate Kyocera and join with the global community of Kyocera dealers in celebrating this exceptional achievement.”
About R.L. Mark & Co. Ltd.
Since 1986 we have supplied our clients with the best in office technology solutions. We specialize in print and document management solutions, services and products. Consistent with our slogan “The Hallmark of Excellence,” we have been recognized and awarded on numerous occasions for our superior solutions inclusive of our outstanding sales and customer support programs. In 1998, Ernst & Young selected our Chairman Richard L. Mark as the Barbados and the Eastern Caribbean Entrepreneur of the Year.
With over 30 years of business excellence behind us, we leverage our expertise and competence to develop intelligent, strategic and cost effective business solutions for our clients. Today we are the premier Managed Print Service provider in Barbados and the Eastern Caribbean and we help our clients to reduce cost and improve their print efficiencies. Our Customer Care philosophy and practice is renowned for delivering professional pre-sale consultation and exceptional post-sale support. In addition to enhanced corporate communications our clients attest to significant productivity improvements, intelligent rationalization of their print fleets and efficient workflow improvements.
